FAQ

General Information

  • Transcendent Care provides personal care, companionship, homemaker services, and a variety of other support for seniors and other individuals so they can remain in the comfort of their own homes. We offer a diverse and proven menu of flexible care solutions that meet the needs of all individuals and their unique situations.

    Our caregivers provide a wide range of services including; bathing, dressing, grooming, medicine reminders, incontinence care, monitoring for fall prevention, running errands, transportation to appointments, companion services, household cleaning, meal preparation, grocery shopping, helping with rehabilitation exercise and much more.

    Whether your loved one is in their own home, living with you, or residing in a facility, we can craft a care plan that works for you and your loved one.

    If you want to learn more about the comprehensive range of services we offer, contact us today! If your needs surpass the level of care that we can provide, we will help you find alternative solutions.

  • Call us, and we will move quickly to set up a new service with you. Required onboarding paperwork is available on this website, under the tab entitled “Onboarding Documents.” However, you must get a password from your community liaison in order to access the documents, which are password protected. Cambridge must have these documents completed and in hand before we can schedule services.

  • Yes, we will spend time with you to understand your situation and specific care needs, so that we can best meet those needs and match the right caregiver for your engagement.

  • Once onboarding documents are submitted, our scheduling manager customizes the engagement using the client information. We match care plans, logistics, and personalities to the best of our ability. After this process is complete and the schedule is agreed upon, the engagement can commence.

  • Typically, a Community Liaison will visit with the family via phone and then schedule a time to meet in person. Over the years, we have learned that meeting a caregiver before an engagement does not offer meaningful insight for the client. While we go to great lengths to match caregivers to our clients’ specific needs, should there be an issue with a particular caregiver, we can pivot and switch out caregivers. We have 200+ caregivers and are confident we have the right caregiver for you!

  • We generally require at least 24 hours to get a new client properly set up in our system. This allows the scheduling team adequate time to put their matchmaking skills to work.

  • We use various means such as lockboxes or spare keys to allow our caregivers access to the client’s home when the client is unable to answer the door. If a client has 24/7 care, the caregiver on duty will answer the door when the caregiver for the next shift arrives.

  • At Cambridge Caregivers, a member of our team is available to you 24/7/365. Our Community Liaisons maintain contact with our clients and their families throughout the engagement. They work with the scheduling department to match clients with the appropriate caregiver and to oversee all assignments. They will be in touch with you throughout the duration of service, and you are encouraged to call them on their mobile numbers in the event that you need assistance or have any questions. In addition, we have a quality control manager who oversees all clients and caregivers.

  • If you wish to make scheduling changes, we encourage you to contact a member of our scheduling team directly at 214-715-6700. While you may check with your caregiver regarding availability, we ask that you do not try to make scheduling changes with the caregivers directly, as they do not have access to our scheduling and billing software and due to logistical considerations are not in control of their own schedules.

  • Our caregivers are fully background checked and reference checked. We hire very experienced individuals but also offer training throughout the year. Our reputation is highly dependent on the quality of our caregivers so we try to hire the best and retain them.

  • Yes if you desire a caregiver that drives we can provide one. They can take you to appointments, to run errands or to lunch, as well as many other places.

  • We use a telephone clock in/clock out system. The caregiver will use the client’s house phone to clock in at the beginning of their shift and clock out at the end.

  • We try our best and have good success at matching our clients with a caregiver on the first try. If for any reason you want to switch we will accommodate you as soon as possible usually within the same day.

  • We will provide a comparable caregiver for the day or days your regular aide is out.

  • Our caregivers are employees. This means we are responsible for workman’s compensation, unemployment compensation, as well as dealing with the ever changing caregiving laws. There are a lot of benefits to having an employee as opposed to a contract worker but mainly it takes a lot of stress and liability off of you.

  • We have Caregivers, Certified Nursing Assistants (CNAs) and RNs on staff. In addition to the many hours of training they receive before taking their certification exams, they also receive ongoing training and specialized training from our Director of Nursing. Through our responsive training institute, Manchester Living Institute, we offer continuing education for all caregivers.

  • Each caregiver goes through a criminal background check, employee misconduct check, Nurse Aide Registry Check, reference check and a thorough, two-part interview process with our Operations and Scheduling Manager as part of the hiring process, as well as annual criminal background checks thereafter. Also, each new hire must complete company orientation and training as well as annual state mandated employment verification. Training is also provided for caregivers who will require specialized skills for an assignment.

About Our Staff & Caregivers

  • Our caregivers are fully background checked and reference checked. We hire very experienced individuals but also offer training throughout the year. Our reputation is highly dependent on the quality of our caregivers so we try to hire the best and retain them.

  • Yes if you desire a caregiver that drives we can provide one. They can take you to appointments, to run errands or to lunch, as well as many other places.

  • We use a telephone clock in/clock out system. The caregiver will use the client’s house phone to clock in at the beginning of their shift and clock out at the end.

  • We try our best and have good success at matching our clients with a caregiver on the first try. If for any reason you want to switch we will accommodate you as soon as possible usually within the same day.

  • We will provide a comparable caregiver for the day or days your regular aide is out.

  • Our caregivers are employees. This means we are responsible for workman’s compensation, unemployment compensation, as well as dealing with the ever changing caregiving laws. There are a lot of benefits to having an employee as opposed to a contract worker but mainly it takes a lot of stress and liability off of you.

  • We have Caregivers, Certified Nursing Assistants (CNAs) and RNs on staff. In addition to the many hours of training they receive before taking their certification exams, they also receive ongoing training and specialized training from our Director of Nursing. Through our responsive training institute, Manchester Living Institute, we offer continuing education for all caregivers.

  • Each caregiver goes through a criminal background check, employee misconduct check, Nurse Aide Registry Check, reference check and a thorough, two-part interview process with our Operations and Scheduling Manager as part of the hiring process, as well as annual criminal background checks thereafter. Also, each new hire must complete company orientation and training as well as annual state mandated employment verification. Training is also provided for caregivers who will require specialized skills for an assignment.

Costs and Insurance

  • Yes we do and we will help you as much as possible with the process.

  • The cost of service is based on several factors including condition of the patient and level of care required, location of assignment and any special skills required by caregivers, among other considerations.

  • The contract you sign with us simply obligates you to pay for the number of hours a caregiver is with you. It does not commit you to engage Cambridge for a stated term.

  • Service can be cancelled or paused at any time by notifying either scheduling or the Community Liaison assigned to your case. However, when service is cancelled or paused less than 24 hours before onset of a shift, the client will be charged for the entirety of that shift.e you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

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  • Yes, you can use your long term care policy for our services. Cambridge is happy to assist with any necessary paperwork, and we will submit invoices and care notes directly to the insurer if directed by the client. As beneficiary of the policy, the client is paid directly by the insurer and is responsible to Cambridge for all costs incurred with service, regardless of whether there is complete or only partial reimbursement by the insurer. It’s important to note that many long term care providers require a waiting or “elimination” period before the insurer will pay for coverage. We are happy to review your long-term care policy and advise you as to benefits and limitations, or you can call your insurer directly for an explanation of benefits.

  • By law, caregivers must be paid overtime (1.5x their base pay rate) if they work more than 40 hours/week and when they work on certain holidays. We strive to limit overtime by engaging several caregivers on an engagement, but it is sometimes unavoidable. For engagements where the client wants to avoid accruing overtime charges, there will be several additional caregivers assigned to their case, and there may therefore not be the same degree of continuity of care available with a smaller staff.

  • Invoices are generated every other Friday and are sent electronically to the person designated on the onboarding document. Cambridge utilizes the Automated Clearing House (ACH) system to charge our client’s checking account. We will accept a check provided we have a credit card on file as a place holder. Any credit card charge is subject to a 3% fee.

  • No. The clock starts when the caregiver clocks in (on our internal GPS system). The GPS system will not allow a caregiver to clock in unless they’re within 150 feet of the client’s location.

Services and Care

  • No strings attached just let us know preferably at least 24 hours in advance of your request.

  • We do a comprehensive care plan and assessment before assigning a caregiver. This ensures we know what your needs are and what kind of person you want providing care. We then do our best to match you or your loved one accordingly. We also share the care plan with our caregiver to make sure they know what is expected of them.

  • Yes, HomeWell provides home care services wherever a client calls “home”. Our Care Managers will meet with the family to conduct a thorough assessment and develop a care plan that best meets the needs of the client and the environment in which they reside.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Veterans

  • Finding out if your loved one is a Veteran is one of the first questions we ask. There are different benefits that Veterans can take advantage of that help to cover the cost of care. We will hep you with getting your paperwork together because supoting our Veterans is paraount to us. As a Veteran owned business, we appreciate your service and will endeavor to help you get services you deserve.

  • Yes! We definitely do. As a Veteran owned business, we are always on the lookout for Veterans to serve as caregivers as we like to match up our Veterans that need care with Veteran caregivers. This is called Veterans Helping Vets. We also advocate for our Veterans and help our clients with all paperwork including getting your DD214.

  • We are a disabledVeteran ownd